Changes and returns

Before you approve the proof

Until you approve the proof, you can ask for any changes to the pictures and the text. If you decide not to go ahead, you can cancel the order and we refund everything you paid.

After you approve it

Once you approve, the book goes to the printer and can't be cancelled. Because it's personalised, we don't accept returns for a change of mind.

If after approving you spot a mistake that was in the proof, such as a misspelled name, we can reprint it and you only pay for printing and shipping.

If it arrives with a problem

• If the book arrives damaged, with printing faults (blank pages, colours very different from the proof, bad binding) or isn't the one you approved, we reprint it and send it at no cost, or refund you, whichever you prefer.
• Message us within 7 days of receiving it, with your order number and photos of the problem.
• You don't need to send the damaged book back.

The digital book

If the digital book won't open or has a technical problem, we fix it. If we can't, we refund you.

How we refund

We refund through the same method you paid with. If you paid by bank transfer, we send it to the account you give us. We process it within 10 business days; your bank may take a few more days to show it.

How to ask

Reach us at hola@micuentocontigo.com with your order number. It's in your confirmation email and in My orders.